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General Support
Bookings, accounts, payments, and everything else
Response time
Disputes & Escalations
Issues with a booking that need formal resolution
Response time
Response times
- General enquiries: within 24 hours (Mon–Fri)
- Urgent booking issues (event within 48h): within 4 hours
- Disputes: initial response within 24 hours
- Account deletion requests: within 48 hours
Browse support topics
Everything you need, organised by topic
Help Centre
Browse our full FAQ covering bookings, payments, accounts, and more
Dispute Centre
File or track a dispute for a booking that didn't go as planned
Cancellation Policy
Full timeline of refund eligibility based on how far in advance you cancel
How CaterKin Works
New here? Start with our step-by-step guide to booking a private chef
Host Guidelines
Rules and best practices for chefs and caterers on the platform
Delete Your Account
Permanent account deletion instructions in compliance with GDPR
Common questions
The most frequently asked questions from CaterKin users
Urgent or emergency support
If your event is happening within 48 hours and there's a critical issue — chef not showing up, safety concern, or payment emergency — email us with "URGENT" in the subject line for priority handling.
Event within 48h
Add "URGENT" to your email subject for priority response within 4 hours
Safety concern
Contact local emergency services first, then notify us at [email protected]
Payment dispute
Use the Dispute Centre for structured resolution. We review all cases within 24 hours
Policies & legal
Our full legal documentation
Still can't find what you need?
Our support team reads every message and responds personally. We're a small team and we take your experience seriously.