Cancellation timeline
Your refund depends on when you cancel relative to the event date.
7+ days before
100% refundFull refund if you cancel at least 7 days before your event
3-7 days before
50% refund50% refund if you cancel between 3-7 days before your event
1-3 days before
25% refund25% refund if you cancel between 1-3 days before your event
Less than 24 hours
0% refundNo refund for cancellations within 24 hours of your event
How refunds work
Here's what a €300 booking refund looks like at different times.
Cancel 10 days before
€300
100% refund
Cancel 5 days before
€150
50% refund
Cancel 1 day before
€0
0% refund
If a host cancels
Your protection as a customer.
Full refund guaranteed
If the host cancels your booking, you will receive a full refund. We take host cancellations seriously and this may impact their standing on the platform.
Rescheduling instead of cancelling
Change your booking date without losing money.
If you need to change your booking date, consider rescheduling instead of cancelling:
Special circumstances
Exceptions and emergency situations.
Medical Emergencies
If you need to cancel due to a medical emergency, contact our support team with documentation. We review these cases individually and may offer full refunds on a case-by-case basis.
Severe Weather or Acts of Nature
In cases of severe weather warnings or natural disasters that make it unsafe to proceed, we prioritize safety. Rescheduling is preferred, but refunds may be issued if rescheduling isn't possible.
Government Restrictions
If government restrictions prevent the event from taking place (e.g., lockdowns, gathering limits), both customers and chefs will receive full refunds with no penalties.
How to cancel a booking
A simple step-by-step process.
Refund processing time
Refunds are processed back to your original payment method within 5-10 business days. The exact timing depends on your bank or card issuer.
You'll receive an email confirmation when your refund has been processed. If you don't receive your refund within 10 business days, please contact our support team.
Have questions?
If you need help with a cancellation or have questions about our policies, we're here for you.
Last updated: December 17, 2024